Standard Services
Standard Services provided by the South Fens Business Centre to all tenants are:-

Central Reception
Offering welcoming and message service together with usual mail handling
(see later section).

Heating, cleaning and lighting of all communal areas
Please note that units will not be cleaned unless separate arrangements are made for which occupiers will be charged

External window cleaning
Carried out bi-monthly.

Car Parking/Bicycle Sheds
Enabling easy access. Please note that some Visitor Parking spaces will be duly signed and Disabled Parking marked as close to the entrance as considered possible.

Maintenance
Of the building and up-keep of grounds. Most of the fixed equipment will be covered by warranties or maintenance contracts managed by the Centre Manager.

Interview and meeting rooms
Small meeting rooms and the well-equipped Conference Rooms are available for use by tenants and external organisations/businesses. These must be booked through Reception for a charge which is subsidised for tenants.

Lift to First Floors
Giving access to the first floor for all people and for the delivery of large and heavy equipment.

Security
Every effort has been made to create a secure environment for your business. You are responsible for helping to maintain the security, not only of your unit, but that of the Centre as a whole.

You will be provided with the appropriate number of cards/fobs needed to give you and any employees access to the Centre.

Under no circumstances are the cards/fobs to be made available to any person other than those authorised by the Centre Management. No extra cards/fobs for the doors to the building and your unit to be made. If any cards/fobs are lost, damaged or misplaced you will be responsible for the costs of replacement.

The Centre windows are secured from the inside and should be closed on leaving your unit at the end of each day.

The Centre is monitored 24 hours a day, 7 days a week by CCTV.

Out Of Hours Working
If you use the Centre outside normal working hours then you are particularly responsible for;

Fire doors are to be used as Emergency Fire Exits only.
Keyholding Company
A key holding company has been appointed to deal with out of hours call outs.

Chargeable Services
The following services available to tenants are charged according to use:

Photocopying
Photocopies are available for all tenants. Tenants are issued with codes, on request, from Reception and invoiced monthly.

Faxes
Faxes can be sent and received by reception.

Tenants are phoned as soon as a fax is received and a note 'posted' by e-mail if they are away from the Centre.

Mail Handling
Incoming mail will be delivered to the Reception. The Reception staff will sign for any recorded or special delivery items but the Centre will not warrant their condition upon arrival or accept liability for any loss or damage to the items.

There is one Royal Mail collection daily and post must be in Reception by 4.30pm. Recorded, registered and other special collections must be in Reception by 3.30pm .